State Farm® Insurance Agent Gillian Verde

"Kalen is AWESOME! From the moment I called for a quote for better rates, she has been helpful. The process was smooth. Thank you for everything😊"

"Teresa is not great, she is superb, professional, kind warm friendly and have sense of humor, beautiful voice, on top of the things, get my policy ready with in two days. And we are 1500 miles away. I decided to have State Farm insure my vacation home in El Paso, Texas. * I also have State Farm insure my home and 2 cars in Phoenix, Az. for more than 10 years, however I ask my agent to refer State Farm agent for my vacation home. Job well done, great people, great company."

"Teresa was so great very informative answered every question so helpful and walked us through everything. Love her best agent ever!!"

"Kalen was so sweet and professional and I could not thank her enough for getting me taken care of for my life policy and lowering my autos, and she was so personable I will never change offices due to the value and commitment they gave!"

"Kalenw was phenomenal and really helped me get the right life insurance with such a warm and great experience!"

"I had a great experience working with Kalen\. She was professional, knowledgeable, and made the entire insurance process easy to understand\. She took the time to answer all of my questions and made sure I understood my options without making me feel pressured\. Kalen was also very responsive and easy to work with\. I would definitely recommend her to anyone looking for an insurance agent who genuinely cares about helping her customers\."

"I had a wonderful experience with this office! They took great care of me and made the entire insurance process easy. From my auto, home and life insurance, Gillian explained everything into detail and allowed me to customize all my policies to my budget. I have not had a conversation or experience like this one. Thank you to her team being so personable and sweet!"

"Gillian is a knowledgeable agent and makes your experience more than just buying insurance.. you’re being supported by a FRIEND! Auto, Home, Life and Business Insurance ♥️"

"Kalen did an exceptional job with explaining all of my coverages and not only made the experience with insurance easy but saved me so much money! I loved their environment and all the people in the office were so sweet and welcoming! Highly recommend"

"Excellent customer service! I was given all the time that I needed to fully understand what I was paying for in my policy. Very transparent and informative!"

"Great team and a smooth process!"

"Gillian and Teresa were both exceptional! They are very friendly and easy to talk to. They are very knowledgeable and answered all my questions easily and in a way I could easily understand. They were able to save me hundreds of dollars on both my personal and business accounts. I am so glad I found the State Farm office in Malakoff, TX and I think they will have my business for many years to come. I highly recommend stopping by to meet these two wonderful women and checking out what they can do for you."

"Great!"

"They are very helpful friendly great people"

"Great service, give Max a visit for assistance with all insurance needs!"

"I always receive excellent service with Gillian Verde State Farm. So often it seems I don't understand issues concerning my insurance and they are always understanding and patient to help me. Also they keep me posted on various matters that I may not even have even been aware of. This is really convenient for me and I appreciate their help as it simplifies any potential complications that can arise as I have experienced elsewhere at times. I recommend them highly for insurance needs."

"Teresa was very prompt and has a outstanding personality… Ty"

"I had a great experience with Teresa! she was very helpful, professional, and took the time to answer all of my questions. Everything was explained clearly, and I felt well taken care of throughout the process. I really appreciate the great customer service and would definitely recommend Teresa and her team to anyone looking for an insurance company!"

"Teresa was such a great help with our insurance needs! Very knowledgeable and prompt! Highly recommended this office!"

"I had an excellent experience with Teresa. She was professional, friendly, and genuinely cared about resolving my issue. She listened carefully, answered all of my questions, and made the entire process quick and stress-free. It’s refreshing to receive such outstanding service, and I truly appreciate the patience and dedication she showed. I would definitely recommend this business to others and look forward to doing business with her again ."

"Teresa was very helpful and knowledgeable. She took the time to answer all my questions and and made the process super simple for me!"

"I originally left a 5-star review because Sam saved me a significant amount on my homeowner’s insurance premium. Unfortunately, after filing my first ever insurance claim, I learned how that lower premium was achieved.

I first received an online quote and also spoke with a local State Farm agent, but the premium was higher than I wanted to pay, so I decided not to switch. Sam then contacted me and said he might be able to get me a better rate. After I provided my information, he came back with a much lower premium and later emailed me a quote stating he had applied the “corrected discounts.”

I later discovered those “discounts” were actually endorsements that significantly limited my water and roof coverage. Recently my water heater leaked, causing nearly $30k in damages. Because of the water endorsement on my policy, my claim was limited to $5,000. Had those limitations been clearly explained to me, I would have gladly paid the additional premium which I found out is only $227 per year.

In my opinion, insurance agents have an ethical responsibility to clearly explain coverage limitations that materially affect a customer’s protection, especially when those changes are presented as savings. I do not believe that happened in my case.

When I later contacted Sam to ask about the endorsement, I was disappointed by the lack of empathy and the overall response I received.

I’m sharing my experience to hopefully prevent this from happening to anyone else. I don’t think State Farm is bad as a whole but I would be cautious if using this particular branch for your insurance"

"They helped me extensively with everything."

"Well mannered, and straight to the point
Very nice and honest gentleman"

"Awesome service, please go visit them!"